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You're not understaffed. You're over tasked.
There’s a concept from computer science that I keep coming back to when I’m trying to understand why an organisation’s output doesn’t match its apparent effort.
It’s called thrashing.
Recent Articles
Why Your RACI Matrix Isn't Working
If you’ve ever sat in a project kick-off and watched someone wheel out a RACI matrix, you’ll know what usually happens next. An hour is spent debating whether the Finance Director is Responsible or Accountable.
Who owns your payment system? If you had to think, that’s the problem.
In almost every organisation I’ve worked with, the same conversation happens around payment systems. I suspect you’ve had a version of it. Ask yourself: who owns your payment solution? Do you have an answer without thinking about it? And, perhaps more importantly, would the person you’re thinking of agree that it’s them? Most organisations have […]
The number that should keep every charity leader awake at night
Six million fewer donors. A £12.4 billion hole. And most charity leaders too busy firefighting to see what’s actually causing it.
Why 80% of businesses are getting nothing from AI
— and what the 20% are doing differently.
PwC’s latest research puts a number on something many leaders already sense. But the real reason most AI investment fails isn’t the one they’re identifying.
The Accidental Owner
There is a predictable, and mildly terrifying, lifecycle to the ad-hoc tech solution.
Do you know your risk appetite?
Most boards think they do. They usually have a policy document tucked away in a folder that says they are “risk-averse,” which is often just corporate shorthand for “we don’t like it when things break.” But a true risk appetite isn’t a mood or a vague preference for safety; it’s a strategic boundary.